Jira Service Management

{"xsrfToken":"BQ6S-DJJJ-1PQ8-A01V_f76bd07774dfbcddf69c585b7c209c59837e550a_lout","branding":{"id":"1","key":"ss","name":"SOLV3D Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ba0924","headerLinkHoverBGColor":"#ba0924","headerBadgeColor":"#ba0924"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/430e216f-b1a2-4b47-8821-ee2d26ee2512/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZWU4MDI5YS0wNzRiLTRjOTAtOTM5MC04YjEzYTgwZWQwOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzMGUyMTZmLWIxYTItNGI0Ny04ODIxLWVlMmQyNmVlMjUxMiI6WyJyZWFkIl19LCJleHAiOjE2MzQ5MDA1OTYsIm5iZiI6MTYzNDg5OTkzNn0.QeC7hH1o1dbLmCRiH9--m0F8qrvsaoBxUjyWda07hP4&client=8ee8029a-074b-4c90-9390-8b13a80ed08a&mode=fit","logoId":"430e216f-b1a2-4b47-8821-ee2d26ee2512","isLogoAvailable":true,"helpCenterTitle":"Welcome to SOLV3D's Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SOLV3D's Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#162031","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"ss","projectId":10305,"serviceDeskId":1,"name":"SOLV3D Support","description":"Welcome! You can raise a SOLV3D Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10965,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10965","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10973,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10973","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10948,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10948","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10946,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10946","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10944,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10944","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10945,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10945","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10984,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10984","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10951,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10951","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10982,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10982","groups":[9,10],"key":""},{"id":"10","name":"Request new software evaluation","descriptionHtml":"","callToAction":"Request new software evaluation","introHtml":"If you need a software license, raise a request here.","icon":10953,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10953","groups":[10],"key":""},{"id":"20","name":"SOLV3D encompass","descriptionHtml":"","callToAction":"SOLV3D encompass","introHtml":"Application Support","icon":10932,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10932","groups":[10],"key":""},{"id":"18","name":"SOLV3D engine","descriptionHtml":"","callToAction":"SOLV3D engine","introHtml":"Application Support","icon":10932,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10932","groups":[9],"key":""},{"id":"5","name":"Request portal access","descriptionHtml":"","callToAction":"Request portal access","introHtml":"Reseller Portal Access","icon":10978,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10978","groups":[],"key":""},{"id":"6","name":"Request a new account trial","descriptionHtml":"","callToAction":"Request a new account trial","introHtml":"Request a new account for a system.","icon":10968,"iconUrl":"https://solv3d.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10968","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"SOLV3D encompass"},{"id":9,"name":"SOLV3D engine"}],"orderMapping":{"1":[14,10],"8":[5,6],"10":[20,10,14],"9":[18,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffc69f2c-de02-358e-b505-aa75dd1991f2","appLinkName":"System Confluence","appLinkUrl":"https://solv3d.atlassian.net/wiki","spaceKey":"SS","spaceName":"Solv3D Support","spaceUrl":"https://solv3d.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://solv3d.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}